We want you to be completely satisfied with your purchase. If you need to return your purchase, please review our policy below, which complies with Saskatchewan’s Consumer Protection laws.
1. Return Eligibility
You can return or exchange your purchased products under the following conditions:
Unopened or unused products may be returned within 30 days from the date of purchase for a full refund or exchange.
Opened or used products may only be returned if the item is defective or damaged. In such cases, we will offer a full refund, exchange, or repair, as per the customer’s preference.
If the game has missing or damaged pieces that were not caused by the customer, we will provide a refund or exchange.
2. Non-Returnable Items
Certain items may not be returned or exchanged once opened or used due to hygiene and safety reasons. These include:
Board games with opened shrink wrap or seals.
Products that show signs of wear, use, or damage caused by the customer.
3. Refund Process
Refunds will be processed to the original payment method within 14 days of receiving the returned item.
If the return is due to defects or our error, we will cover all return shipping costs.
If the return is due to personal preference or buyer’s remorse, the customer is responsible for the return shipping costs.
4. How to Return an Item
To return a product:
- Contact Us: Please reach out to our customer service team at youlogyboardgames@gmail.com with your order number and details about the reason for return.
- Prepare the Product: Securely package the product for return to avoid damage during shipping.
- Ship the Product: We will provide a return address and return shipping instructions. Use a reliable shipping service with tracking to return the item.
- Return Processing: Once we receive the returned item, we will inspect it and process your refund or exchange request.
5. Consumer Rights Under Saskatchewan Law
As a consumer in Saskatchewan, you have the right to:
A refund, exchange, or repair if the product is defective, damaged, or not as described.
Cancel an order or return an item within 30 days from the date of purchase if the product is unused and unopened.
Return an item if it does not meet the standards of quality, performance, or durability expected based on the product’s description or contract.
6. Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please contact our customer service team:
Email: youlogyboardgames@gmail.com